Customer Service  

KimYour Actions
by Kim Majick

The one true secret of good customer service: “You will be judged by what you do, not what you say.”
Words are just that...words.  You are not measured by what you say, but by what you do.  This equals integrity.  When your actions are congruent with your words you build trust.  Trust is essential in assuring that families and residents feel confident in the care and services that we provide.  This trust coupled with being helpful, courteous, and knowledgeable will equal success for you and the facility.

 

Pneumonia
by Dr. Gendelman

It’s almost Spring but Pneumonia is still in the air.
Most pneumonias are spread from employee to resident and the residents get much sicker because of age, other diseases, impaired immune system and being so close to other people.
New guidelines do show that treating patients quicker and for shorter duration do as well as patients that get treated for longer periods.
Patients that get treated for 5 days do as well as patients that get treated for 7 to 10 days.
So if you get pneumonia, don’t be surprised that your Doctor treats you for only 5 days. If your sick, stay away from residents

Craigs IT tip

The Next Step
by Debbie Berling

Well I guess you are wondering what the next step is.  This is what many do not think about when they are working.  Lately I have found myself asking a lot of team members, “What is the next step? 

Everything we do has a next step.  Our policies are set up starting with a first step, a second, etc.  It is amazing what can happen when one of the steps is skipped.

For example, if a nurse takes an order for a lab and they take the first step of filling out the requisition but the next step is to call the lab, but you leave it for someone else and it does not get done, the resident outcome could be bad, depending on the lab to be drawn.   It only takes one missing step. 

This is with every position and with everything we do. 

Just ask yourself when you are in the middle of a task, before you walk away, what is the next step?

We are always in a rush and the fast decisions we make effect so many lives.  Just remember to stop and ask yourself “am I forgetting something?  What is the next step before I walk away?”  The more questions you ask yourself the more thorough that you will be and the better job you will do.  People will notice.

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Chicken Drumsticks with Apricot Glaze
by Jim Gehler

  • 8 (4 ounce) chicken drumsticks, skinned
  • ¼ teaspoon salt
  • 1/8 teaspoon black pepper
  • Cooking Spray
  • 1/2/ cup apricot spread (such as Polaner All Fruit)
  • 1 tablespoon dark brown sugar
  • 2 tablespoons cider vinegar
  • 1 tablespoon low-sodium soy sauce
  • 1 teaspoon bottled ground fresh ginger (such as Spice World)
  • ¼ teaspoon crushed red pepper

Preheat broiler.

Line bottom of a broiler pain with foil. Sprinkle chicken with salt and black pepper. Place chicken on the rack of a broiler pan coated with cooking spray, place rack in pan;  Broil chicken 12 minutes, turning once.

While chicken cooks, combine apricot spread and remaining ingredients in a small saucepan; bring to a boil over medium heat. Cook 5 minutes or until reduced to ½ cup, stirring frequently. Brush ¼ cup apricot mixture evenly over chicken, broil 2 minutes. Brush remaining apricot mixture over chicken; broil 2 minutes or until done. Yield: 4 servings (2 drumsticks)

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craig rayTaskbar
by Craig Ray

In Windows, the taskbar (located usually as the ‘bar’ across the bottom of the screen) shows all the programs you have open at any given time.  You can click back and forth
with the mouse to bring each "window" to the front.  This lets you easily switch between programs without having to open and close them all the time.  Alternately, you can press ALT+Tab (press and hold the ALT key and while holding it down, press the Tab key) to switch between tasks.

Once you understand how to do this, it will save you a lot of time and effort.  It can even save you the trouble of having to print things off!

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Did You Know

BethThe Truth About Trans Fat
by Beth Lind, R.D., L.D.

Scientific evidence shows that consumption of saturated fat, trans fat, and dietary cholesterol raises ”bad” cholesterol levels which increases the risk of coronary heart disease.  Starting January 1, 2006 the Food and Drug Administration requires the listing of trans fat on food labels.  

What is Trans Fat?
Trans fat is made when manufacturers add hydrogen to vegetable oil.  Trans fat can be found in vegetable shortenings, some margarines, crackers, cookies, snack foods, and other foods made with or fried in partially hydrogenated oils.  A small amount of trans fat is found naturally, primarily in some animal-based foods.

Are All Fats the Same?
No.  Fat is a major source of energy for the body and aids the absorption of vitamins A, D, E, and K and carotenoids.  While unsaturated fats (monounsaturated and polyunsaturated) are beneficial when consumed in moderation, saturated and trans fat are not.  Saturated fat and trans fat raise LDL “bad” cholesterol level in the blood.  Dietary cholesterol also contributes to heart disease.

Is butter better that margarine?
Because butter is high in both saturated fat and cholesterol, it is potentially a food that can cause arteries to be blocked.  Most margarine is made from vegetable fat and provides no dietary cholesterol.  However, stick margarine contributes more trans fat than unhydrogenated oils, while the more liquid the margarine (i.e. tub or liquid forms), the less trans fat it contains. 

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Beth's Seasonal diet

Excellent Service Provider
by Regina Duffy, LNHA

Carespring has a new and inviting system to allow supervisors as well as family members to recognize our team members for their excellent customer service.

At Carespring, our goal is to provide excellent services to all of our family members.  When a team member goes above and beyond providing excellent service, family members are encouraged to take a moment and recognize the team member by completing the Excellent Service Provider card which after completion gets submitted to the front office and the hard copy will be given to the employee and the additional copy will be placed in the employees file. 

The ESP card is located throughout your facility in centralized locations to allow family members to show their thankfulness and appreciation to our team members. 

Remember “caring is when each person is more concerned for the other than for one’s self”, this is what a true Carespring team member demonstrates when providing ESP (exceptional service provider) qualities. 
ay from residents.