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Customer Advocates
by Kim Majick
Good attitude and customer service skills are assets in any job that you do. These two items can be the keys to success anywhere! Attributes of a customer advocate are friendliness, efficiency, eagerness to please, knowledgeable, optimism, diligence, attentiveness, helpfulness, empathy, poise, honesty, fairness and solution focus.
Customer advocates always listen attentively, maintain a positive attitude, speak clearly, avoid talking in terms the customer will not understand, evoke confidence, make the customer feel important and soothe ruffled feathers.
Although we are all naturally stronger in some of these areas than in the others, our jobs as caregivers afford us the opportunity to master all of these skills every day! Recognize those areas that you can use self improvement and focus every day on ways to improve yourself in that area.
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COPD
by Dr. Gendelman
COPD or Chronic Obstructive Lung Disease is mainly caused by smoking. By the time you notice some shortness of breath, you already have quite a bit of damage. A lot of the damage is reversible but not complete. There are many other diseases that occur with COPD including heart disease, lung cancer, throat cancer, stomach cancer and impotence. So if you are smoking,…stop! If you don't, get one of your friends to stop.Have a great day!
Dr. Art Gendelman
Vice President of Physician Services |
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Some Advice to Help Prevent Spam
by Craig Ray
A lot of spammers use "bots": automated software robots that search the Internet trying to find email addresses. If you post your email address in a public place anywhere online (such as a website, or discussion forum, or guestbook, or MySpace) then eventually it will be discovered by one of these "bots" and will get put into a list of email addresses that the spammers then use. These lists are often sold to other spammers, or burned on to CD's and copied.
Some Advice:
Try to disguise your email address when posting it online. For example, instead of writing "craig@carespring.com", write "craig AT carespring DOT com".
Sign up for some sort of free email address that you can use whenever you do have to supply one. Something like Hotmail or Yahoo! or Gmail works good. Use this "throw away" email address to post in guestbooks or other places. The point of this email address is that it gets all the junk and spam email and you generally don't bother to even check it.
Keep a personal, private email address that you share with your friends and family, and never use it on any website.
Try to use feedback forms on websites instead of providing an email address, if available.
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BROCCOLI WITH HERBED HOLLANDAISE SAUCE
AND TOASTED BREAD CRUMBS
by Jim Gehler
- 1 stick plus 2 tablespoons (5 ounces) unsalted butter, cut into pieces
- 1 slice sourdough bread (about 2 ounces), crust removed, bread torn into pieces
- 2 tablespoons plus 1 teaspoon extra-virgin olive oil
- Salt and pepper
- 1 ½ pounds broccoli – peeled and cut lengthwise into long, thick florets
- 2 large egg yolks
- 1 tablespoon boiling water
- 1 tablespoon fresh lemon juice
- Tabasco
- 1 tablespoon plus 1 teaspoon chopped mint
- ½ teaspoon coarsely chopped thyme
Preheat oven to 450. In a small saucepan, melt the butter over low heat. Skim off the foam from the surface of the butter. Removed from the heat.
In a food processor, pulse the bread to coarse crumbs. Transfer the crumbs to a small cookie sheet, toss with 1 teaspoon of the olive oil and season lightly with salt and pepper. Bake for about 2 minutes, until golden brown.
On a large rimmed baking sheet, toss the broccoli with the remaining 2 tablespoons of olive oil; season with salt and pepper. Arrange the broccoli in an even layer and roast for about 15 minutes, until just tender and starting to brown.
Meanwhile, in a medium saucepan, bring 1 inch of water to a simmer. In a stainless steel bowl, mix the egg yolks with the boiling water. Set the bowl over the saucepan and whisk the yolks constantly until thickened slightly and bright yellow. About 1 minute. Remove from heat.
Gently reheat the butter, very gradually, whisk it into the yolks until a slightly thick sauce forms. Whisk in the lemon juice and a dash of Tabasco and season the hollandaise sauce light with salt and pepper. Whisk in the mint and thyme.
Transfer the broccoli to a platter; pour the hollandaise sauce on top. Sprinkle with bread crumbs and serve.
4 servings
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Managing Cell Phone Costs
by David Eppers
Cell phones have gone from non-existent, to luxury, to necessity within the last 20 years.
I recall the day when the President of a large publicly traded company would pull his car off the highway and use a land phone instead of paying high cellular phone costs. That was in the early 1990’s. Now my 13-year-old daughter has one just in case we need to reach her. Times have definitely changed.
Today cell phones are much less expensive than they were 15 years ago. However, they can still be very expensive depending on how you use them. Make sure you know your plan and what you are paying for. Here are a few things you can do to potentially save money.
- Know you plan. Chose the number of minutes you need and stay within that amount. If you are close, check your minutes prior to month end. In some plans you can adjust your monthly-allotted minutes prior to month end without extending your contract. Make sure you know when your plan’s month end is and leave yourself a reminder to check.
- Resist the urge to text message. This can add to the bill very quickly. Teens love to text, so limit it if you can. If not, build it into your plan.
- Use a land line phone wherever possible.
- Map your usage. If you really only use the cell phone and rarely make calls from home, consider dropping your home phone.
- Take advantage of “free” minutes. Some plans have free nights, weekends, or free calls to other users that are with the same service.
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All About Pumpkins
by Beth Lind, R.D., L.D.
Pumpkin season is upon us. Did you know that the food of the month for November is pumpkin? Autumn is prime time for eating pumpkins, but particularly in November.
Pumpkins are loaded with Vitamin A, Beta-Carotene, Vitamin C, Magnesium and Potassium. Pumpkin seeds are loaded with minerals, seem to have an anti-inflammatory effect, and may even help protect against prostate cancer and osteoporosis.
Some fun facts:
- A pumpkin is really a squash
- Pumpkin flowers are edible
- The largest pumpkin ever grown weighed 1,140 pounds
- Pumpkins are 90% water
- Pumpkins were once recommended for removing freckles and curing snake bites
How to Toast Pumpkin Seeds
1) Clean the pulp off the pumpkin seeds, and dry with paper towels.
2) If desired, toss with a little olive or other oil. You only need enough to barely coat. Add salt or any kind of seasoning you want.
3) Cover a baking sheet with parchment paper and spread the seeds out in one layer.
4) Slow roast them in a 250 F oven about 45-60 minutes, stirring about every 15 minutes – OR – Bake 3-5 minutes in a 350 F oven.
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It’s that time again
by Cathy Hamblen
With influenza season just around the corner, now is the time to start thinking about getting immunized. The Centers for Disease Control and Prevention (CDC) recommends annual influenza immunization for health care workers who have direct contact with residents. Furthermore, Carespring encourages ALL employees to protect themselves against the flu with yearly immunization.
This year Carespring has launched our annual employee influenza immunization program with the goal of vaccinating 75% of employees.
Unfortunately, only 36 percent of health care workers with direct contact choose to be immunized against influenza each year, putting our residents at risk.
Health Care Workers Have a Special Obligation
As health care workers, we have a responsibility to protect our residents by making sure we are immunized against influenza each year. Many of us come in contact with residents who have a chronic illness and are at high risk for influenza-related complications. For this reason, the Centers for Disease Control and Prevention (CDC) recommends annual influenza immunization for health care workers. Health care workers can be a key cause of influenza outbreaks in healthcare settings.
Influenza Facts
- The influenza shot cannot cause the FLU
- Influenza is the sixth leading cause of death among U.S. adults
- Each year, approximately 36,000 people die from influenza and another 114,000 are hospitalized
- Influenza is a highly contagious disease that is spread by coughing, sneezing, direct physical contact and contact with objects that carry the virus (e.g., doorknobs, phones, etc..)
- Symptoms of influenza include fever, extreme fatigue, headache and body aches
- You may not have symptoms and be contagious
- Immunization is 70-90 percent effective in preventing influenza in healthy people under the age of 65
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Spreading of Germs
by Debbie Berling
Winter and infections, everyone for the most part are indoors for the next several months. We are in our homes more, inside public areas and physically much closer to others more often. Germs spread easy and fast through respiratory and hand contact. Some heavily contaminated high touch items in our buildings are hand rails, call lights, telephones, overbed tables, door knobs, bathroom knobs and water faucets. You should use hand sanitizer gel when you are not able to wash your hands.
The guidelines that we clean with are for the most part, the guidelines you can use at home. All cleaners tell you the contents and what they kill as far as germs. Take this article as a reminder and think about where you are and what you are touching. Take precautions when coughing and don't be afraid to offer a tissue when someone is coughing openly. Offer the hand gel that you will probably carry now that you read this article to someone who may look like they should be using it.
Help you, your family and the public by being proactive. Use what you have been taught and WASH YOUR HANDS! |
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